01
Your team doesn't have the capacity
Engineering is committed to the roadmap, and your implementation team is already running other launches.
For software companies
Your customer needs something custom. Send them to us.
When a customer needs an integration or workflow your product doesn't cover, we build it with them, ready for go-live, so your team can stay on the product.
Our co-founder founded and led a LIMS platform through acquisition. We've been on your side of the implementation.
01
The request you can't say yes to.
A new customer is ready to go live, but they need one more thing first: a connection to another system they use, a custom export, or a workflow built around their process.
02
It costs more than it's worth to build
A one-off integration for one account pulls engineers off the product, and you'd be maintaining it for years.
03
The go-live date won't wait
The customer needs it working at launch, not next quarter. A delay puts the rollout, and sometimes the deal, at risk.
02 / How it works
You make the introduction. We handle the rest.
1. Introduce us to your customer.
An email introduction is enough. There's nothing for your team to sign up for or set up.
2. We scope the work with them.
We work directly with your customer to understand what they need, agree on the scope, and plan it around their go-live date.
3. We build around your product.
We connect to your product through the APIs, imports, and exports it already supports. If we have a question about how your product works, we'll ask.
4. Your customer goes live.
The integration is ready when they need it, and we support it after launch. Your team stays on the product.
03
What we build for your customers.
The customer-specific pieces around your product, so it fits the way each customer works.
01
Integrations
Connections between your product and the other tools your customer relies on, such as project management, accounting, CRM, or instruments.
02
Exports and reports
Scheduled files, partner feeds, and reports in the exact format your customer's own customers or partners require.
03
Workflow tools
Focused tools and automations for a step in your customer's process that sits outside your product.
04
Common questions
What does our team need to do?
Introduce us to the customer. We handle the scoping, the build, and the follow-up with them. If we need to understand something about your product, we'll ask a specific question rather than pulling your team into the project.
Will you compete with our product?
No. We build the customer-specific pieces around your product, not a competing platform. Your customer stays your customer.
What kinds of software companies do you work with?
Any software company whose customers sometimes need more than the standard product: vertical SaaS, operations and workflow software, laboratory software, and more. Our background is in laboratory software, but the pattern is the same everywhere.
What if the request is small?
Send it anyway. Many projects start as a single export or one connection between two systems.
Implementation help
Have a customer who needs something custom?
Leave your email and we'll set up a time to talk. Bring one customer request, or the ones that keep coming up.